Posted 1 year ago

We are looking for experienced Call Center Representatives that not only have experience in the field but also in Real Estate Short Sales specifically. If you have a background appointment scheduling and/or a closing position in the past, it will be considered a plus. We are urgently hiring for CSRs for our outbound campaigns in Real Estate Short Sales. 

Job description:

You will be responsible for making outbound calls to homeowners who are financially distressed (in foreclosure). Your job will be to help them out in providing solutions of who to get into a better financial standing by offering them to sell out their property before their house is repossessed. 

Duties and Responsibilities:

  • Making outbound calls and scheduling appointments with the real estate agents for short sales initially
  • Respond efficiently and accurately to customer queries, explaining possible solutions and ensuring customers feel supported and valued
  • Taking ownership of customer issues reported and take these to resolution
  • Build sustainable relationships of trust with customers through open and interactive communication
  • Verify and collect accurate information
  • Sending out emails and texts to prospective sellers
  • Follow up with sellers and ensuring that they sign the sales agreement 
  • Collaborate with other call center professionals to improve customer experience
  • Understand and strive to meet and exceed call center metrics while providing excellent and consistent customer experience

Required skills and qualifications

  • Exceptional selling, active listening, and verbal and written communication skills, and professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision-making skills
  • Adaptability and accountability
  • Ability to work Night shift is mandatory 
  • Preferably should have 2+ years of experience

Job Features

Job Category

Call Center

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