Call Center Specialist

Department; Call Center Services

Shift Timing: Night

Location: Islamabad, Lahore and Karachi

We are looking for a talented and experienced Call Center Specialist for US-based campaign. An ideal candidate would have excellent English fluency and the ability to carry out a conversation with a target-oriented approach.

Job Description

• Making inbound/outbound calls and setting appointments/Live Transfers/sales for our clients
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels e.g. email, phone, chat etc.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Schedule appointments, process orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with tele-sales and customer support.