Evening, Night
Hyderabad, Islamabad
Posted 1 year ago

Location: Islamabad, Hyderabad

Department: Erphub

Shift Timing: Evening (2:00 pm – 11:00 pm) and Night (6:00 pm – 3:00 am)

The ERP System Administrator is responsible for managing the administration of ZohoOne suite of products by configuring user profiles and roles, managing access to various applications for users, license management, configuration & troubleshooting of Zoho suite of applications, and being a liaison between Zoho and the other business teams.

This position works closely with business leadership from across the operational and functional areas of the company.

Responsibilities:

  • Configure ZohoOne suite of products to meet the leadership, corporate, and business requirements.
  • Manage license usage of users on-/off-boarding the platform including addition, update, deleting, and auditing of privileges.
  • Oversee the metrics on usage of the product and provide required alerts for management to take corrective actions as necessary.
  • Liaise between Zoho, Implementation partner and Straigherline for issues resolution, feature updates, and technical support services.
  • Provides training to the Zoho users, including business leadership, on ZohoOne product features and benefits.
  • Resolve identified ZohoOne issues independently or by escalating to partners/vendors as needed.
  • Should be familiar with ZohoOne analytics platform, leveraging the same to provide updates to stakeholders on progress and performance of the product.
  • Manage changes and integration of applications.
  • Ensure compliance with license policies.
  • Routinely audit the product usage to identify improvement and non-compliance.
  • Document configuration and support/training materials including any integrations and shared resources.
  • Reduce IT application backlog, accelerate digital transformation, and deliver applications for rapid business growth.
  • Knowledge of creating forms, emails, and marketing campaigns.

Required Skills, Education, and Experience:

  • Two years of experience working with ZohoOne suite of applications.
  • Bachelor’s degree from an accredited institution.
  • Exemplary written and verbal communication skills.
  • Excellent technical problem-solving skills and aptitude to learn new technologies and methodologies.
  • Detail-oriented with strong analytical skills.
  • Google Workspace Suite, Applications, and Analytics
  • Must exhibit characteristics of a team player who can work independently as well as within a group setting and can interface across multiple departments and levels of management.

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