Posted 1 year ago

Location: Hyderabad

Job Timings: Rotational: 8hours Shift (Morning, Evening, and Night)

Job Responsibilities:

  • Advance knowledge of ticketing portal, management of tickets, and maintaining SLA
  • IT documentation and procedures development use platforms as IT Glue.
  • Knowledge of IP cameras, NVR and DVR
  • Knowledge of next-generation firewalls like Sonicwall firewall
  • VPN configurations and management
  • Remote desktop management and configuration
  • Professional knowledge of Linux and its servers
  • Experience in NAS drives, like Synology or Seagate.
  • Experience in routers, switches, and access points.
  • Management of the team, to ensure all verticals of technical and IT support are running smoothly
  • A role of hiring and managing a team of IT and technical support
  • Hardware/Software maintenance, installation, LAN/WAN configuration and support, desktop and servers with network architecture abilities.
  • Install, configure & manage Virtualization Environment (Hyper-V & VMWare)
  • Provide support and maintain all network servers and devices
  • Work with the Administer Active Directory
  • Network maintenance, troubleshooting, and problem resolution
  • Maintained system backup and procedures
  • Monitored usage and network traffic
  • Maintained access control lists and security protocols
  • Worked on all network-related documentations
  • Responsible for all technical inventory
  • Network routing and switching capabilities are utilized to ensure smooth operations, local and remote
  • Working technical knowledge of current network hardware, protocols, standards, and network security
  • Developed network strategy, capacity plans, and selection of network hardware

Education and Other Skills

  • Bachelor in Information Technology
  • Experience 3 years plus
  • Daily Reporting of DVR down and CMS-related Issues.
  • Process CMS requests according to SOPs
  • Troubleshooting all DVR/NVR and camera-related issues that are not documented or new in their nature

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