Posted 1 year ago

We are looking for a dynamic Team Lead for our call center department. The resource should have a proven work experience of 4-6 years in a Managerial role in call center /BPO operation.


  • Responsible for the team monthly targets and ensuring target achievement regularly.
  • Responsible for developing the implementation approach and managing the impact on all business areas.
  • Establishing, maintaining and strengthening relationships with clients considering organizational objectives with maximum ROI.
  • Training and development of the team 
  • Creating structures and procedures for the department
  • Creating dialing reports and other reports for the senior management
  • Keeping track of the market competition and developing strategies to stay ahead
  • Listening to agent calls for QA and doing calibration sessions for improvement
  • Responsible for the fulfillment of KPIs. Also, deliver monthly targets to associates.
  • Responsible for all aspects of the project from business analysis to planning, stakeholder engagement and risk management.
  • Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.


  • Proven work experience as a Team Manager
  • Should possess excellent communication and leadership skills
  • Experience of managing teams of more than 10 people
  • Adequate knowledge of organizational effectiveness and operations management
  • Budget development and oversight experience
  • Familiarity with business management including financial principles and practices
  • Ability to effectively communicate with all levels of the organization
  • Leadership and organizational skills with people management skill
  • Competitive salary package will be offered to the right candidate

This will be a night shift (EST) and 5 days job (Monday-Friday)  including health insurance

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