Technical Writer

Job Description:

We are seeking a dedicated technical writer to join our growing company. You will collaborate with other writers and creators to develop useful and engaging content and campaigns to grow our user base.Your duties will include updating and managing the company’s knowledge base regularly and working with developers to create new documents as we release new goods and services. You will not be expected to deliver images with your content.

Responsibilities:

• Prepare instruction manuals 
• Disseminate technical information in easy-to-understand language for a non-technical audience 
• Have technical accuracy in writing user documentation 
• Create software documentation after a thorough collaboration with subject matter experts and technical staff 
• Help other writers in creating documentation 
• Ability to take existing and potential content and improve it 
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials 
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner 

Requirements:

• Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines. 
• 6+ years of proven experience in writing technical documentation 
• Understand and explain complex technical concepts 
• Strong research and analytical skills 
• Ability to undertake multiple projects and deliver on tight deadlines 
• Excellent technical writing skills 
• Excellent verbal communication skills 
• Solid grip on documentation publishing software such as Zendesk Guide, Camtasia, SnagIt, and other software 
• Good working knowledge of MS Office or Google Docs 
• Detail-oriented